At Muthoot Finance, we take our user(s) privacy very seriously. This privacy policy is drafted to inform the user(s) about all necessary information that is being collected by us when they browse our website or use any application, which is owned and operated by Muthoot Finance Ltd. We follow a transparent approach in our services and to ensure that this privacy policy also informs our user(s) on how the collected information is being used and the measures taken to protect the data from any breach. The domain of the Gold Loan@Home service is a hosted property, operated by Muthoot Finance Limited.

Collection of Information

Any information that is asked for is collected only for internal use. The information is collected only when the user(s) register on our website, raise a loan request, fill an enquiry form, subscribe to our newsletter, and/or respond to a survey form. While locating the branch nearest to the user’s location, the user(s) will be asked to enter the area pin code. Please note that the pin code is used only to show the user(s) all the Gold Loan@Home branches in that area and maybe saved in our database for internal use only. Other than this, filling up of any form may ask for personal details like the user(s) name, e-mail address, postal address, and phone number. Kindly note that we do not ask for any pin or password and the collected information is stored securely in our database and no third party have the right to access any of the information.

Use of the Collected Information

All of the information that we collect from our user(s) may be used in the following ways –

To enhance the user(s) experience:

Collecting information allows us to respond to the user(s) individual needs in a much faster way.

To improve our website:

We strive to cater to our user(s) with the best of experience while browsing our Gold Loan@Home website. Based on the information and feedback received from the user(s), we can improve our website for a better experience.

To improve customer service:

The information collected from the user(s) enables us to respond to customer service requests, support needs and queries more effectively.

Other than these, the collected information may be also used to –

Process transactions:

Information such as your postal address will be used only for addressing the service request. Since, the Gold Loan@Home is a doorstep function, where the user(s) can avail gold loan at the comfort of their home; all the necessary information surrounding the postal address is required. The user(s) information is not exchanged, transferred, and/or given to any external sources without the consent of the user(s).

Send periodic emails:

The email information collected from the user(s) will be used only to send the user(s) any required updates regarding the service. The email may also be used to respond to the user(s) inquiries and/or any other requests.

Protection of the User(s) Information

Ensuring the privacy of our user(s) and their information is of utmost importance to us. Having implemented several security measures, we are enabled to maintain the safety of the user(s) personal information when they browse the website or submit any of the forms that have the user(s) personal data. No external resources have the authority to access any of our user(s) information whatsoever.

Using of Cookies

Cookies are small files that a site or its service provider transfers to the hard drive of the user(s) computer through the web browser, only if the user(s) allows to do so.

Allowing of cookies enables the service provider of the systems to recognize the user(s) browser, capture, and remember only the required information. The Gold Loan@Home website too uses cookies that allows for easy processing of the gold loan request registered by the user(s). Information like the pin code of the location, name, mobile number, and email address that the user(s) may have filled while submitting a form may be remembered. This helps the user(s) to auto-fill their information, in case they are looking for a gold loan again. The cookies used are different for every system and no two or more information is mixed and/or disclosed during this process.

Disclosing of Information to Third Party

We, at Muthoot Finance Ltd, do not trade, transfer, and/or disclose any user(s) personal or financial information to third party sources, which at no point are associated with the organisation. The collected personal information is shared only with those who help us in operating the Gold Loan@Home website and offer assistance in conducting the business, as long as they agree to the keep all the user(s) information confidential. Other than this, no information is disclosed to any external resource without the consent of our user(s). We take the non-disclosure of our user(s) personal and financial information very seriously and each of our Gold Loan@Home staff strictly adheres to this policy.

User(s) Consent

By using our Gold Loan@Home website, the user(s) gives their full consent to the privacy policy of this website.

Contact Us

In case of any queries regarding the privacy policy of the website, the user(s) can feel free to contact us. We will more than happy to assist!

This privacy policy applies to all the information that is collected through from our user(s) through the Gold Loan@Home website and not to the information that is collected offline.