At Muthoot Finance, we take user security very seriously. This disclaimer policy cautions our user(s) of any spam emails that are sent via unscrupulous sources in the name of Gold Loan@Home service by Muthoot Finance. The emails may comprise of loan offers in Indian Rupee and/or Foreign currency luring the user(s) to fall in their trap. The disclaimer also cautions our user(s) about the fake websites on our name, which are being operated by fraudsters for their personal interest. We never ask our user(s) for any of their personal or financial information such as credit card number, pin and password, bank account numbers, and so on. In addition to this, we also do not ask for any payment before availing our Gold Loan@Home service. We only sanction gold loans against the pledge of the gold ornaments that are evaluated at the customer(s) home in their presence. If the user(s) receive any emails, text messages, or calls mentioning anything regarding such initial payments or asking for their personal or financial information, kindly do not respond to them; we request the user(s) to bring such issues to our notice at the earliest. Also, note that our executives will communicate with the user(s) only through the official email IDs of the Gold Loan@Home service.
Our Gold Loan@Home mobile application is easy and secure to use. Any location mapping is developed by the Muthoot Systems and Technologies Pvt Ltd and is exclusively used by the Gold Loan@Home staff, working at various branches across the country. The user name and password for location mapping through the mobile application is given them to by the senior management of the company. Other than the Gold Loan@Home branch staff, no other member of the organisation or from external sources can log in to the mobile application. The IMEI number of the smartphone in which the Gold Loan@Home application is installed will be tracked by Muthoot Finance Ltd for its internal use only. No external or third-party can access any information about our user(s), whatsoever.